سياسة الاسترداد

Eligibility for Returns

Due to the nature of food products, returns are only accepted in the following cases:

• Damaged goods

• Defective products

• Incorrect item delivered

All claims must be reported within 48 hours of delivery with supporting photo or video evidence.

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Non-Returnable Items

The following are not eligible for return:

• Opened food products

• Perishable items that were properly delivered

• Products damaged due to improper storage after delivery

• Change-of-mind purchases

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Refund Process

If your claim is approved:

• A replacement product may be issued, OR

• A refund may be processed to the original payment method, OR

• Store credit may be provided.

Refund processing time: 3–10 business days, depending on your payment provider.

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Return Handling

If product return is required, our team will arrange collection or provide drop-off instructions within the UAE.

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Contact for Claims

All return and refund requests must be sent to:

Customer Service: ahmad.alabdallat@aafst.ae
Company Email: aafst@emirates.net.ae
Phone/WhatsApp: +971 56 957 2450